Terms of service

By engaging in the services provided by walkie talkies, hereinafter referred to as the “Provider,” the client, hereinafter referred to as the “Owner,” agrees to the following terms and conditions outlined in this contract.

Booking and service pricing
The Owner shall make bookings for dog walking services in advance, specifying the desired dates and times. The Provider reserves the right to adjust pricing for services. The Owner will be notified in advance of any price changes.

Key Release Management
The Owner shall provide the necessary keys, access codes, or other means of entry to the dog’s premises to the Provider. The Provider agrees to keep the keys safe and secure and to return them promptly upon termination of services or upon the Owner’s request.

Registration and Medical Conditions
The Owner must provide accurate and up-to-date information about their dog(s), including breed, age, behavior, and any existing medical conditions. The Owner must ensure that their dog(s) are up-to-date on vaccinations and free from any contagious illnesses or parasites.

Responsibility
The Owner acknowledges that the Provider will exercise reasonable care and judgment when walking the dog(s). The Owner accepts full responsibility for the behavior, actions, and health of their dog(s) and any consequences arising from them.

Liability and Obligation
The Provider shall not be held liable for any injury, loss, or damage to the dog(s), property, or persons caused by the dog(s) during the dog walking services. The Owner agrees to indemnify and hold the Provider harmless from any claims, damages, or liabilities arising from the behavior, actions, or health of their dog(s).

Payment
The Owner shall pay the agreed-upon fees for the dog walking services promptly, as specified by the Provider. The dog walking service is priced based on the service agreed upon on. Payment for the service is due either on day of service or end of week. The Owner agrees to make payments promptly on the designated due dates. Payments for the dog walking service can be made through cash or online payment. The Owner agrees to make payments using the agreed-upon method. In the event of late payment, a late fee of $15 may be charged. The Owner acknowledges and agrees to the late fee policy and understands that failure to pay promptly may result in the suspension or termination of the dog walking service.

Reimbursement Exceptions
The Provider understands that certain circumstances may arise that require reimbursement exceptions. Exceptions for reimbursement will be considered on a case-by-case basis and should be communicated in writing or discussed directly with the Provider to determine the appropriate course of action. Exceptions to reimbursement may include:

• Illness or injury: If the dog is unable to be walked due to illness or injury, the Owner may request a credit for future services upon providing appropriate documentation from a veterinarian.
• Provider’s unavailability: If the Provider is unable to fulfill their duties due to circumstances beyond their control (e.g., personal emergency, severe weather conditions), the Owner may request a credit for the missed service or rescheduling.

Cancellation and Termination
The duration of the service will continue until terminated by either party. The Owner and provider must provide at least 24 hours of notice for any cancellation or rescheduling of dog walking services but 1-2wks is preferred, we understand emergencies happen. The Provider reserves the right to terminate services at any time with written notice.

Emergencies
In the event of a medical emergency or accident involving the dog(s) during the dog walking services, the Provider will make reasonable efforts to contact the Owner and seek veterinary care if necessary. The Owner authorizes the Provider to act on their behalf in obtaining emergency veterinary care if the Owner cannot be reached within a reasonable timeframe.

Security and Confidentiality
The Provider agrees to treat all information shared by the Owner regarding their personal and pet-related matters as confidential. The Provider shall take reasonable measures to ensure the security and safety of the Owner’s property during dog walking services.

Force Majeure
The Provider shall not be liable for any delay or failure to perform any obligation under this contract due to circumstances beyond their control, including but not limited to illness, family emergencies, natural disasters, governmental actions, etc.

Video and Photography
The Owner grants the Provider permission to take photographs or videos of the dog(s) during the dog walking services for promotional or educational purposes. The Owner may request in writing for any images or videos containing their dog(s) to be removed from the Provider’s promotional materials.